Key Responsibilities

Responsibilities include but are not limited to:

• Lead end-to-end delivery of projects within a PMO-driven framework, ensuring alignment with organizational strategy, governance standards, and best practices.
• Manage a portfolio of projects of varying size and complexity, with a strong focus on AI-enabled initiatives, automation, and digital innovation.
• Develop, maintain, and execute detailed project plans including scope, schedule, budget, risks, and dependencies.
• Partner with cross-functional stakeholders to define business requirements and ensure successful delivery of solutions that drive measurable outcomes.
• Drive PMO standards and governance, including project intake, prioritization, stage gates, and status reporting.
• Provide clear and concise updates to leadership through executive dashboards, presentations, and portfolio-level reporting.
• Facilitate regular stakeholder meetings, steering committees, and working sessions to ensure alignment and transparency.
• Coordinate internal teams and external vendors to ensure seamless project execution and delivery.
• Assist in the evaluation of software solutions, including AI platforms, ensuring alignment with business needs and enterprise architecture.
• Analyze and optimize business processes, proactively identifying opportunities for efficiency, automation, and continuous improvement.
• Drive adoption of new technologies through structured change management practices, training, and stakeholder engagement.
• Support in gathering, documenting, and validating business and functional requirements through stakeholder interviews, workshops, and process analysis.
• Coordinate end-user communications, including announcements, updates, and feedback collection during and after implementation.
• Monitor user adoption and feedback and recommend enhancements and solutions to improve usability and adoption.
• Serve as the liaison between IT, business teams, and leadership to ensure alignment across all project phases.
• Ensure comprehensive documentation of project artifacts, decisions, risks, and lessons learned.
• Support the continuous improvement of PMO processes, tools, templates, and reporting standards.

Requirements

• Strong experience working within a PMO environment, including governance, portfolio management, and standardized delivery frameworks.
• Proven ability to manage multiple projects concurrently while meeting deadlines and maintaining high-quality outcomes.
• Hands-on experience with Smartsheet, including building advanced solutions, dashboards, and workflow automations.
• Foundational understanding of AI tools and technologies, with experience or strong interest in applying AI to business problems.
• Strong analytical and problem-solving skills with a proactive, solution-oriented mindset.
• Experience eliciting and documenting requirements from stakeholders at all organizational levels.
• Ability to influence, build relationships, and manage competing priorities across teams.
• Excellent organizational skills with strong attention to detail and sense of urgency.
• Strong communication skills, including the ability to translate technical concepts for non-technical audiences.
• Experience delivering executive-level presentations and leading discussions with senior stakeholders.
• Solid understanding of software development lifecycle (SDLC), web technologies, and enterprise systems.
• Experience with change management methodologies and driving user adoption.
• Ability to work independently and thrive in a fast-paced, high-demand environment.
• Strong business acumen with a focus on delivering measurable value.
• Demonstrated curiosity and continuous learning mindset, especially in emerging technologies and AI innovation.

Education & Experience

• 5+ years of experience in IT project management, business analysis, or related roles.
• Experience managing or contributing to AI, automation, or digital transformation initiatives preferred.
• Smartsheet Product and Solution Certification strongly preferred.
• PMP certification or equivalent project management training strongly preferred.
• Bachelor’s degree in Computer Science, Information Systems, or related field preferred.